We have a really straightforward policy on refunds.
1). If the issue is due to customer error, the customer pays for the fix. If the website description is incorrect or we have a packing slip issue, seller pays for the issue to be corrected.
2). If the manufacturer makes an error (and they sometimes do, as their internal tracked error rate is 0.325%). This is typical: The wrong grind: ordered whole and sent drip or wrong label type of things. We will fix the issue and we pay for new coffee and shipping.
3). If there is an issue that is the post office’s fault or another odd issue…package theft, damage in shipping, or item tracks delivered and customer claims not received, the seller will assume responsibility. We may decide to file a claim with the post office when applicable or simply decide to replace the order. In this case, we pay for shipping, we’ll pay for coffee.
Returning coffee is not allowed as it is considered as a perishable item unless there was an issue such as a damaged delivery. Any express shipping where applicable is not refunded. Express shipping is Next Day Air, 2nd Day Air, 3 Day Select, and other overnight or Express Shipping services that may have been requested by you. Ground shipping is not refunded unless our shipping department was at fault and your order arrived damaged.
Time is of the essence. If you receive your order and notice the order is damaged you must contact us within 48 hours for an exchange. No exchanges or returns will be accepted after 48 hours.
Contact us at firstname.lastname@example.org or fill out a contact form on website for questions related to refunds and returns.